FAQ's
Our Products
Is Gut + Mind Natural?
Yes, Gut + Mind is 100% natural.
Is Gut + Mind Vegan Friendly?
Yes, Gut + Mind is free from dairy and animal products, so is 100% vegan friendly.
Is Gut + Mind Nut-Free?
Yes, Gut + Mind is nut-free. Our products are also manufactured and packaged in a nut-free facility.
Is Gut + Mind Gluten-Free?
Yes, Gut + Mind has undergone third party testing, through Romer Labs® to confirm that the product is certified gluten-free (<5 ppm).
Is Gut + Mind Caffeine-Free?
Yes, Gut + Mind is caffeine-free. Careful formulation has allowed for the product to increase energy naturally, without the need of additional stimulants.
Is Gut + Mind Non-GMO?
Yes, all of the ingredients used within Gut + Mind are non-GMO.
Is Gut + Mind Safe To Use During Pregnancy?
Gut + Mind is 100% natural and contains only the highest quality of ingredients.
However, we’d always advise that you speak with your GP prior to taking any supplements whilst pregnant.
How Often Should I Use Gut + Mind?
The recommended serving size is provided on the product page of our website, as well as on the product packaging. We recommend enjoying this serving daily in order to reap the full benefits.
How Do I Store Gut + Mind?
Once opened, ensure to reseal the pouch and store in a cool, dry place. We’d recommend enjoying your blend within 2 months once opened for maximum freshness.
Does Gut + Mind Contain Any Artificial Ingredients?
No, Gut + Mind is 100% natural and does not contain any artificial ingredients.
Where Can I Find The Ingredients?
You can find a list of ingredients on the product page, as well as on the back of the product packaging.
You can also find the nutritional values on the product page, simply scroll down and click 'Nutritional Information'.
How Long Will It Take To Feel The Benefits?
We would love to provide an exact timescale for when to expect noticeable benefits from our products. However, this is heavily dependent on the individual and things such as diet, lifestyle, health, hormones and many more. While a few individuals may experience benefits in just a few days, it may take longer for others to notice a difference. The best way to ensure maximum benefit is to take the recommended serving daily, in the long-term.
How Much Liquid Do You Mix Gut + Mind With?
This really comes down to personal preference. If you prefer a stronger flavour then you can use less liquid, or if you like a longer drink then it is fine to use more – it won’t affect the nutritional content at all.
Is Your Packaging Recyclable?
Yes, our packaging is 100% recyclable.
Does Gut + Mind Contain A Scoop?
No, Gut + Mind does not come with a scoop. We’ve made this choice to reduce plastic waste and minimise our environmental impact. Instead, we recommend using a teaspoon, which is both convenient and environmentally friendly.
Do You Have Sample Sachets?
We do not currently have any plans to introduce sample sachets in the near future. However, we are happy to answer any questions you may have about the product, please reach out to us at contact@foculsupport.com
Subscriptions & My Account
How Does Subscribe & Save Work?
If you choose to subscribe & save, you will receive repeat deliveries every month starting from your original date of purchase. These recurring charges will be automatically billed to your original payment method. Subscribe & save benefits include a 20% discount on both your initial and subsequent orders.
How Do I Cancel My Subscription?
To cancel your subscription, please log into your account. Once you're signed in, select 'Cancel Subscription.' Please be aware that we require a minimum of 2 business days' notice before your next scheduled delivery to ensure sufficient time for cancellation.
To create an account, click on the account icon at the bottom of the menu (mobile) or top right of your screen (desktop). After logging in, you can easily manage your subscription by clicking on the 'Manage Subscription' button.
Can I Apply Additional Discounts To My Subscription Order?
Sorry, no. Subscription orders are already discounted.
Orders & Shipping
How Long Does Delivery Take?
Once dispatched your order will be delivered within 1-3 business days with standard shipping.
Our team does not work on weekends or bank holidays so orders placed during this time will be processed as soon as we are back.
Please note that delays with couriers e.g. strike action, will likely cause delays with orders arriving – which is sadly out of our control.
Can I Amend Or Cancel My Order Once It Has Been Placed?
Sorry, no. We aim to dispatch orders as soon as possible once they have been placed.
Therefore, we are unable to make any changes to your order once it has been processed. This includes cancelling the order or adding, removing and swapping items within the order. However, you can return any unopened items to us within 14 days from purchase for a full refund (please see our returns policy for more details).
How Do I Return A Product?
Due to the nature of the product, we only accept returns if the product is in an unopened/new condition. If you change your mind and would like to return a product once received, please return within 14 working days. To return an item, please email: contact@foculsupport.com
Discounts & Rewards
My Discount Code Does Not Work - Why?
First, ensure you've entered the discount code correctly. If you waited a while to redeem the code, it might have expired. In that case, please contact us for a new code.
Additionally, please note that discount codes can only be used on your first purchase.
Reach out to contact@foculsupport.com with your discount code if you are still having difficulty.
Where Do I Enter My Discount Code?
Once you have added all items to your cart, add your discount code into the ‘discount code’ box and click ‘apply’.
Can't Find An Answer To Your Question?
If you have not been able to find an answer to your question via our website, please contact us at contact@foculsupport.com. Please note that our customer support team does not currently work on weekends, but we will aim to respond to your enquiry within 24 hours on business days.
60 Day Money-Back Guarantee
How does it work?
At FOCUL®, we want you to experience the best results with Gut + Mind. That's why we offer a 60-day money-back guarantee. If you are not completely satisfied with your purchase for any reason, you can request a full refund within 60 days of your purchase date.
Refund Process:
- Request a Refund: Contact our customer service team to initiate your refund request.
- Return the Product: Ship the product back to us, even if it has been opened. *Please note that the shipping cost for returning the item is at your expense*
- Refund Confirmation: Once we receive the returned item, we will process your refund promptly.