Refund policy

Cancelling Orders & Returns

Orders

We aim to dispatch orders as soon as possible once they have been placed. Therefore, we are unable to make any changes to your order once received, which includes changes to the delivery address, cancelling the order, and adding, removing or swapping items within the order. However, you have 14 days after delivery to return your items for a refund.

Returns

You have the right to reject your goods and return your order to us to obtain a full refund at any time until the expiry of the 14th working day after the date of delivery, by notifying us by email. The goods must be unused and in their original condition to receive a full refund.

We will arrange with you for cancelled goods to be returned to us, however we will not be accountable for the cost of returning these goods, this cost is your responsibility.

Once we receive your returned goods, we will credit your payment card the full price of the product within 14 working days of the date on which cancellation was originally given (provided payment has already been debited to your payment card). We will not refund the original shipping charges if a product is not faulty, damaged, or not as described. This applies whether the order has been returned to our facilities due to an incorrect delivery address being provided at the point of ordering, the maximum number of delivery attempts has been reached, items held at an access point have exceeded the maximum holding period, or you have chosen to cancel the order. Any deliveries rejected at the door will be returned to us by our courier partner. Upon receipt, a full refund of the product cost will be issued, excluding shipping costs.

Subscriptions

You will receive an upcoming billing reminder 3 days before your scheduled renewal date, which will include a link to access your subscription portal. All changes - including product swaps, address updates, skipping a renewal, or cancelling your subscription - must be completed through your subscription portal, or by contacting us directly.

All recurring subscription orders that have not been cancelled or amended prior to renewal are non-refundable under all circumstances, unless explicitly approved by Focul. Once your subscription has renewed and payment has been processed, that order will be treated as a standard order and cannot be modified.

To receive a refund on a subscription order that qualifies under our returns policy, items must be returned in the same condition in which they were received - unused and in their original packaging - within 14 working days of delivery.

If you wish to cancel your subscription, please refer to our Cancellation Policy.

Damages & Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. Please note all issues, damages, and undelivered items must be reported to the team within 7 days of delivery as shown on your tracking link.

Refunds

Once we have received and inspected your return, we will notify you of whether your refund has been approved. If approved, you will be automatically refunded to your original payment method within 10 business days. Please allow additional time for your bank or card provider to process the refund. If more than 15 business days have passed since your return was approved, please contact us.

60-Day Money-Back Guarantee

We’re confident in FOCUL and want you to feel comfortable giving Gut + Mind a proper try. That’s why we offer a 60-day money-back guarantee on your first pouch.

Gut + Mind is designed for consistent daily use, with benefits building over time. To qualify for the guarantee, we ask that you give the product a full 60-day trial, using it consistently as directed.

If, after 60 days of consistent use, you have not experienced any benefit, simply contact us within 10 days of completing your 60-day trial and we’ll review your refund request. If approved, we’ll refund the purchase price of your first pouch.

Please note:

  • The guarantee covers your first pouch only and is limited to one claim per customer.

  • You must have used Gut + Mind consistently as directed for at least 60 days before making a claim.

  • The guarantee is intended for customers who have given Gut + Mind a genuine 60-day trial but have not experienced any benefit. It is not a change-of-mind or subscription cancellation policy.

  • Subscription renewals and any additional pouches purchased are not covered by the money-back guarantee.

  • If additional unopened products are eligible for return, these may be returned in accordance with our standard Returns Policy.

  • Claims must be submitted within 10 days of completing your 60-day trial.

If you have any questions or would like to make a claim, please contact our customer support team at contact@foculsupport.com