Delivery & Returns Policy


Delivery will be made to the address you have specified during your order process on our website. You have the ability to change this address with each order through the website. We reserve the right to restrict deliveries in certain areas, and this includes the right to eliminate certain areas from our delivery options altogether.

In the event that the goods delivered to you are incomplete, damaged or include incorrect goods, you must notify us promptly and we will arrange with you for
the goods to be returned to us (please note that the goods must not be used and must be in the received condition). We do require a photograph of the outer packaging and its contents in order to investigate and resolve the issue. If
you do not provide this, we cannot proceed with the complaint and may not be able to provide a refund or replacement. You are entitled to return or have refunded the value (at the time of purchase) of any incorrect goods or goods which you have not received. In any event, our liability will be limited to the price of the goods not delivered or incorrectly delivered and the cost of

It is your responsibility to ensure that an appropriate person is available at the delivery address on the delivery day to receive the goods. If no one is at the address when the delivery is attempted the goods will be retained by our courier partner. We will leave notification of delivery and you will have the option to rearrange delivery if the goods have failed to be delivered.

Please note adverse weather conditions or other events outside of our reasonable control may result in the occasional late or cancelled delivery. If that is the case, we will contact you as soon as we are able to in order to reschedule your delivery time and date. In any event, our liability to you will be limited to the price of goods not delivered and the cost of delivery.

We will ordinarily only make deliveries when an appropriate person is able to receive the delivery. In the event that you instruct us to leave a delivery
unattended at your address we expressly disclaim all liability, which may arise by virtue of the delivery being left unattended for a period of time. This includes but is not limited to theft, tampering, contamination and the result of any change in temperature.

In the event where the address provided was incorrect and our courier was unable to deliver the parcel - we will issue a refund only if the parcel is returned to us. This refund will exclude the cost for shipping. If you would like the parcel re-delivered, you will be responsible to pay an additional
shipment cost to the correct shipment address. This cost will be invoiced directly from Focul Support Ltd and will have to be paid prior to dispatch.

In the event where a shipment has been marked as delivered but has not been received, you must notify us by email within 7 days from the date of delivery. After this time, we cannot investigate with the courier and so are unable to make a claim or provide a refund.

Cancelling Orders & Returns

We aim to dispatch orders as soon as possible once they have been placed. Therefore, we are unable to make any changes to your order once received, which includes changes to the delivery address, cancelling the order and adding, removing or swapping items within the order. However, you have 14 days after delivery to return your items for a refund.

You have the right to reject your goods and return your order to us to
obtain a full refund at any time until the expiry of the 14th working day after the date of delivery, by notifying us by email. Please note, the goods must be unused and in their original condition to receive a full refund.

We will arrange with you for cancelled goods to be returned to us, however we will not be accountable for the cost of returning these goods, this cost is at your responsibility.

Once we receive your returned goods, we will credit your payment card the full price of your order (including the goods and initial delivery charge) until the 14th working day after the date of which cancellation was originally given
(provided payment has already been debited to your payment card).

For any subscription queries, please refer to our subscriptions policy. If you have any questions, please reach out to our customer support team at